Refund policy
We want you to be completely happy with your purchase. If something isn't right, we're here to help.
Return Window
You have 30 days from the date of delivery to return your item.
Eligibility
To be accepted, returns must meet the following conditions:
- Items must be unworn and unused
- Original packaging must be intact with all tags attached
- You must have proof of purchase or your order number
Non-Returnable Items
- Shoes that have been worn outdoors or show signs of use
- Items without original packaging or missing tags
- Personalised or custom-ordered footwear
- Items returned more than 30 days after delivery
How to Start a Return
- Email support@marketshoes.shop with your order number and reason for return
- We will respond within 2 business days with instructions
- Pack the item securely and post it to the address we provide
- Keep your proof of postage until your refund is confirmed
Return postage is the customer's responsibility unless the item is faulty or we sent the wrong product.
Refunds
Once we receive and inspect your return, we will process your refund within 5 business days to your original payment method. Please allow an additional 3–5 business days for your bank to process it.
Faulty or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, contact us immediately at support@marketshoes.shop with photos. We will cover return postage and offer a full refund or replacement at no cost to you.
Exchanges
We do not offer direct exchanges. Please return your item for a refund and place a new order for the correct size or style.
Your Statutory Rights
Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
📧 support@marketshoes.shop | 📞 01902 715530